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Return & Refund

If you are not satisfied with your purchase, you can return the product and get the full refund or exchange the product for the similar one.

You can return a product for up to 14 business days from the date that you received it. We will not accept any return after 14 days. If you feel that you received a faulty or defective item, please email us at shop@blockchain.io within 24h of receiving your package for further instruction.

Any product that you want to return need to be kept in the same condition like you received and in the original package with tags attached. 

Please email us your parcel's tracking number and your refund request to shop@blockchain.io, we will provide you more information to proceed your request.

REFUND

Once we receive the return package, we will inspect it and email you with the amount of credit of your item and the shipping cost. If your return is approved, refund will be performed 3 -5 business days after we receive and check a returned item.We will send a refund to your credit card that you already used for payment. 

* Please NOTE: 

- The shipping fees are non-refundable. You are responsible to pay for the return shipping cost. 

- All items sold during commercial action at a discounted price are non-refundable.

- Contact us immediately if you find the product is damaged as a result of shipping

- All orders paid in crypto are final. You cannot be refunded if you paid via cryptocurrency. 

If you have any questions or need extra information please contact us via chat or shop@blockchain.io.